www.homani.pk

🔄 Refund & Returns Policy – Homani

At Homani, customer satisfaction is our priority. We strive to deliver high-quality products, including hair care, beauty items, and home gadgets. If you are not satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

You may request a return or exchange if:

  • The product is damaged, defective, or incorrect
  • The item is unused, unopened, and in original packaging
  • The request is made within 24 hours of delivery

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Opened or used hair care or beauty products
  • Personal care items once opened
  • Items damaged due to misuse or mishandling

3. Return Process

To request a return:

  1. Contact us within 24 hours of receiving your order
  2. Provide:
    • Order number
    • Clear pictures of the product
    • Reason for return
  3. Our team will review your request and guide you further

4. Exchange Policy

  • We offer exchange only for defective or incorrect items
  • Exchanges are subject to product availability
  • If the item is not available, a refund may be processed

5. Refund Policy

Refunds are applicable only if:

  • The product is out of stock for exchange
  • The return request is approved after inspection

Refund Method:

  • Bank transfer or mobile wallet (e.g., JazzCash / Easypaisa)
  • Processed within 5–7 working days after approval

6. Return Shipping

  • Customers may be responsible for return shipping costs unless the product is defective or incorrect
  • Shipping charges are non-refundable

7. Order Cancellation

  • Orders can be canceled before dispatch only
  • Once shipped, cancellation is not possible

8. Important Notes

  • Products must be returned in original condition with packaging
  • Any signs of use may result in rejection of return request
  • Homani reserves the right to approve or reject returns after inspection

9. Contact Us

For returns, refunds, or exchanges, contact us:

🔒 Our Commitment

At Homani, we are committed to providing quality products and reliable service. Your trust is important to us, and we aim to resolve all concerns quickly and fairly.

© 2026 Homani. All Rights Reserved.